Delivery and Returns
Shipping costs
All orders with an order value less than £4,500, $5,000, or €5,000 will be shipped with DHL, and will be fully insured. Please note that shipping and insurance costs are paid by those ordering the goods.
Orders over a value of £4,500, $5,000, or €5,000 will be shipped using a respective specialist shipping service (where applicable) and will be fully insured. Shipping and insurance costs are paid by those ordering the goods.
The following is an indication of our standard shipping costs: Actual amounts will be determined via your shopping cart once you check out.
UK/ITALY €10
EUROPE € 20
INTERNATIONAL € 35
If you would like to arrange an alternative delivery service, please call us on +44 757 968 304 (9:30 – 6pm, Monday to Friday) or email us at concierge@everything-iwant.com and we will be happy to assist you with this.
Delivery and dispatch
Your order will arrive via a secure service and fully insured up to receipt by you. All orders will require a signature upon delivery.
If you wish to track your parcel please refer to the tracking number on the shipping confirmation email. We ask all customers to make sure that their shipping address is correct as we’re unable to redirect orders once they are on their way to you.
Given the ongoing Corona Virus there may be a delay in shipping.
AUTHORISATION
We may need to contact you if further information is required to authorise your purchase.
European duties and taxes
All items delivered within the European Union (EU) will be subject to 20% VAT, this is included in the indicated price of each piece. Delivery within the EU should not be subject to additional duties.
International Taxes and Duties
All items purchased for delivery outside the EU will be sold without VAT, this will be deducted from the price of the goods at checkout. However deliveries outside the EU will be subject to local import taxes and duties, which are the responsibility of the customer where they may apply. If any charges apply, the shipping company will contact you by telephone once your items are in customs to let you know the cost. Please be aware that this may delay the delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
Made to order purchases
All other goods outside of made to order pieces - whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund in compliance with our policy.Unsuitable items ordered from stock may be refunded within 7 days of our dispatch date for UK purchases, this is extended to 14 days for European and International purchases. We are unable to refund made-to-order pieces.
To initiate a return, please contact us within 48 hours at concierge@everything-iwant.com
Please include your original receipt in the returned parcel as well as your contact details. Any returns received after the 7 days (or 14 days where applicable) are accepted at the sole discretion of Everything I Want.
It is essential to note that, in order to receive a refund, the item(s) must be unworn and in perfect condition, with all labels attached and in its original packaging. Everything I Want has the right to deny any item if it does not meet the return policy requirements. In such cases, we will return the item(s) to the purchaser.
Any refunds will be re-credited to the original purchaser’s credit/debit card for the sum paid less any postal costs.
Until we receive your returned goods, the items and their condition are the customer’s responsibility. We will not be responsible for any returned goods lost or damaged in transit; we would advise you to return items using a secure and trackable method – i.e. trusted courier or registered post (retaining your proof of postage).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Your refund will be credited to the original payment method used to place the order, within 5 days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to your e-mail address. Your financial institution may require additional time to process the refund to your account - refunds can take up to 10 working days to appear in your account due to varying processing times between payment providers.
Please note that original shipping fees are not refundable.
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are not refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Should you have any questions or require further clarification please contact us on concierge@everything-iwant.com
European + International Returns
Please note that the postal costs for goods returned are the customer’s responsibility, and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.
For international returns, please note clearly on any export documentation and on the address label that the goods enclosed are returned goods. This will ensure that duties or taxes are not re-charged upon receiving the goods back. If this procedure is not followed, this cost may be passed on to the customer at the company’s discretion.
Damaged Goods
As part of our customer service policy, Everything I Want checks each item before it is sent out, and follow a rigorous quality assurance process. Please check your items once they have arrived. Should you receive a faulty or damaged item do not remove any labels, do not try it on. Please email us at concierge@everything-iwant.com stating your order number and the nature of the fault, and where possible, please accompany with photos highlighting the damage.
